Refund Policy

Last Updated: May 2026

1. General Policy

ConferenceMind Trust treats all donations as final and non-refundable. Donations are voluntary contributions made to support our charitable programs and activities. Once a donation is processed, it is considered final.

2. When Refunds May Be Considered

We understand that errors can occur. Refunds may be considered under the following limited circumstances:

• Duplicate Donation: You accidentally made the same donation twice
• Incorrect Amount: You entered an incorrect donation amount due to a technical error
• Unauthorized Donation: A donation was made without your consent using your payment method
• Technical Error: A system error caused the donation to be processed incorrectly

3. Refund Request Process

To request a refund, please contact us within 7 days of the transaction date. You will need to provide:

• Your full name as it appears on the donation
• Email address used for the donation
• Donation amount and date
• Payment transaction ID (found in your donation receipt email)
• Reason for refund request (including any supporting documentation)

Send your refund request to: hello@conferencemind.org with the subject line "Refund Request".

4. Processing Time

If your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited back to the original payment method used for the donation. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

5. Non-Refundable Donations

The following donations are not eligible for refund:

• Donations made more than 30 days before the refund request
• Donations where an 80G tax receipt has already been issued
• Donations that have already been utilized for program activities
• Donations made as part of a fundraising campaign where funds have been disbursed
• Donations made through third-party platforms (you must contact the platform directly)

6. Recurring Donations (Monthly Subscriptions)

For monthly recurring donations:

• You may cancel your monthly subscription at any time through your Razorpay dashboard or by contacting us
• Cancellation will stop future recurring charges
• Previous donations (already processed) are non-refundable
• To cancel, please email us with your donation details

7. Chargebacks

If you initiate a chargeback with your bank or payment provider instead of requesting a refund directly from us, we may be charged additional fees. We encourage you to contact us first to resolve any issues. If a chargeback is initiated without prior communication, we reserve the right to dispute it.

8. 80G Tax Receipts

Once an 80G tax receipt has been issued, the donation is considered final and non-refundable. If you receive a refund after an 80G receipt has been issued, you are required to inform the tax authorities and not claim the tax benefit for that donation.

9. Contact Us

For any refund-related questions or to initiate a refund request, please contact us:

Email: hello@conferencemind.org
Phone: +91 6372084080
Address: Gajapati Nagar, Puri, Odisha, India — 752002